Don’t trust trust – it’s not enough – get smart & get results

Like most people I’ve had some bad experience; I’ve taken a heating engineer to the small claims court, suffered hair loss from a poorly trained hairdresser and been sworn at by a loathsome gas electrician who refused to fix a problem he had created. But I’ve learnt from these and got much smarter.

It’s no surprise, trying to find the right person for a job can be daunting and stressful. And it usually doesn’t make much difference whatever service you need, be it a hairdresser or a builder. All you want is the peace of mind that you will get perfect results. I‘m going to share some of my hair-raising hair experiences to demonstrate the key things that you need to think of when looking for the right person.

When planning my wedding I decided at fairly late notice to buy some new makeup. The beautician, sensibly, made me up fully so I knew the colours worked. As we chatted I decided that it would be great to have my hair and make-up done at the house instead of doing it myself. The beautician said she could do it and that she would. Job done. I told her exactly what I wanted, we exchanged numbers, I gave her my address and gave it no more thought.

She was late, very late. I did my own make up and she got there just in time to do a quick, mediocre job on my hair. I know what I did wrong, it’s blatantly obvious. No references, no research, but I liked her and trusted her word. What was I thinking?

When I moved from London to Cambridge I needed to find a good local hairdresser who could deal with my afro hair. This time I did seek out the recommendation of a friend and was directed to someone who “has done some afro straightening”. Now, as soon as I sat down in the hairdressers chair I felt uncomfortable. I had a terrible gut feeling, I should have left, but instead stayed put and made polite conversation. Halfway through the procedure I screamed at her to wash the treatment off my hair because I could feel my scalp burning. She had no idea what she was doing. She tried to sort it out, but I wanted NOTHING further to do with her. Over the following weeks my hair fell out and I developed a bald patch in the middle of my head. I went to London to get a TWA – teeny weeny afro. I was distraught but I did grow to love my natural look. Why didn’t I trust my gut instinct?

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More recently I felt like a change and thought about trying something new with my hair. Over days I spent hours deliberating the decision – straight or natural? I carried out extensive research, which included approaching strangers with enviable hair, trialling different products and visiting numerous hairdressers. My husband can no longer do hair conversations with me, so I turned to my sisters and we deliberated every option over long detailed phone calls. Finally I decided to stick with my natural locks but the process was very cathartic and I knew that I had made the right decision. Furthermore during the research I found the perfect hairdresser.

Growing out in the right direction

Growing out in the right direction

I now impart this learning when I meet and invite suppliers for my business. I prioritise careful research, and although I put some faith in my gut instincts I always, always check references. I’m a firm believer in “manners maketh man” and punctuality and reliability are so important. Laying down the foundation to build a trusting relationship starts at the first communication.

Here's hoping my trusted hairdresser will one day deliver the big hair

Here’s hoping my trusted hairdresser will one day deliver the big hair

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